Accounts

Frequently Asked Questions

What is the difference between my current and available balance?

Can I rename my accounts?

Why are some of my transactions pending?

Where can I see a summary of my income and expenses?  

How do I know if my entertainment expense is tax deductible?

How do I search for transactions by income?

I want to learn more about a specific transaction

I want to export my transaction activity

How do I search for transactions by transaction tag?

How do I freeze my card?

My card was stolen; what do I do?

Can I add tags to a transaction?

How do I search for transactions by date?

I want to see all of my expenses

How do I add notes to a transaction?

How long do transfers with Thriday transaction accounts take?

What transactions can I make on my Thriday transaction account?

How do I order a new card?

What happens if my account goes in arrears?

Can I use my Thriday card with Paypal, Afterpay or Beem?

I don’t recognise this transaction. What should I do?

I want to make a deposit/withdrawal through Bank@Post/Australia Post.

How do I deposit cash?

Why does 'Accounts' say "We are unable to retrieve account balances at this time"?

How do I change the Chart of Accounts for a transaction?

I want to add a tag to a transaction

How do I change what percentage of a transaction was for business?

My card is missing.

Can I withdraw cash from an ATM?

How do I search for transactions by merchant?

How do I open a detailed view of individual transactions?

How do I search for transactions by amount?

Can I add notes to transactions?

I don't recognise the merchant in some transactions. What should I do?

How do I unfreeze my card?

There is an unauthorised expense on my Transaction Account. What do I do?

I lost my card and need a new one.

I don't recognise a transaction

How do I filter past transactions by specific categories?

How do I search for transactions by expenses?

How do I attach files to a transaction?

How do I dispute a transaction?

My card is lost; what do I do?

I found a fraudulent transaction. What should I do?

I can’t find my card.

How do I add or remove GST to an invoice or quote?

What are pending transactions?

How do I search for transactions by category?

How do I change the GST for a transaction?

How do I find specific transactions?

Where can I view my past transactions?

How is Thriday different to my current bank?

I want a new card.

How do I search for individual transactions?

I want to dispute a transaction.

How do I see more information about a transaction?

How does Thriday categorise my transactions?

I want to withdraw cash from an ATM

Can I export my transactions?

How do I add funds to my account?

Can I make a deposit/withdrawal through Bank@Post/Australia Post?

I need a replacement card. What do I do?

Where can I check my Thriday transaction account details (BSB/Account number)?

Can I deposit cash?

My card was stolen. What do I do?

I want a copy of a cheque I deposited

How do I add tags to transactions?

How do I search for transactions by transaction type?

How do I reset my PIN for my card?

How do I add income/expenses not recorded on Thriday?

How to generate an online account statement

How do I add a new account?

How do I activate my card?

How is the interest calculated?

Are there any fees associated with this interest savings account?

Can I access my funds anytime?

When will the interest be credited to my account?

Is the interest rate fixed?

Are there any special conditions or minimum balances required to earn interest?

Can I still use my Visa Debit card on an account generating interest?

How will I know if the interest rate changes?

Can I have multiple accounts earning interest?

What's the interest rate on my Thriday account?

Do I need to do anything to activate the interest on my account?

What if I don’t want to pay on a certain date?

Can I link an external bank account to my Thriday account?

What if there isn’t enough money in my transaction account?

Is Thriday a bank?

Can I just use the Thriday transaction account?

What if I already have direct debits set up in another account?

How do I add funds to my Thriday transaction account?

Can I order cheques for my Thriday account?

Is there a limit to how much I can withdraw from an ATM using Thriday?

Can I attach files to transactions?

Why waste time on financial admin when Thriday can do it for you?

Thriday Debit Card